Privacy Policy

Last updated: January 1, 2026

Verde (operated at verde-game.com) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we handle it. If you have questions after reading this, reach out to us directly at [email protected].

We operate under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy laws. Players in Ontario are also subject to iGaming Ontario's regulatory requirements, which may affect how we process certain data.

1. Who We Are

Verde is an online casino platform serving Canadian players. References to 'we', 'us', or 'our' throughout this policy mean Verde and its operating entities. 'You' means any person who visits verde-game.com or holds an account with us.

2. Information We Collect

We collect personal information in a few different ways. Some of it you give us directly. Some of it we gather automatically when you use our site.

Information you provide to us directly includes:

Your full legal name, date of birth, and home address
Email address and phone number
Government-issued ID documents (required for identity verification)
Payment details, including credit/debit card numbers or e-wallet information
Any communications you send to our support team

Information we collect automatically includes:

Your IP address and general location data
Device type, browser, and operating system
Pages visited, time spent on site, and gameplay activity
Cookie and tracking data (see our Cookie Policy for details)

3. Why We Collect Your Information

We don't collect data for the sake of it. Every piece of information we hold serves a specific purpose:

To verify your identity and confirm you meet the legal age requirement (18+)
To process deposits, withdrawals, and other financial transactions
To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations under Canadian law
To detect fraud and protect the security of your account
To provide customer support
To send you account-related communications and, where you've opted in, promotional offers
To meet our obligations as a licensed operator under iGaming Ontario rules

4. Legal Basis for Processing

Under PIPEDA, we process your personal information with your consent, or where processing is necessary to fulfil a contract with you, or where we have a legal obligation to do so. When you create an account at verde-game.com, you consent to the data practices described in this policy. You can withdraw consent at any time, though doing so may affect your ability to use our services.

5. How We Share Your Information

We don't sell your personal data. Full stop. But we do share it in certain circumstances:

With payment processors and banking partners to handle your transactions
With identity verification and fraud prevention services
With iGaming Ontario and other regulatory bodies, as required by law
With law enforcement or government agencies when legally required
With third-party service providers who help us run the platform, all of whom are bound by confidentiality agreements

Any third party we work with is required to handle your data securely and only for the purposes we specify.

6. Data Retention

We keep your personal information for as long as your account is active, and for a period after closure as required by Canadian law. AML regulations typically require us to retain transaction records for at least five years. After that period, we securely delete or anonymise your data.

7. Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you and to request corrections if anything is inaccurate. You can also withdraw consent to certain types of processing, such as marketing emails, at any time. To make a request, contact us at [email protected]. We'll respond within 30 days.

If you believe we've mishandled your data, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

8. Security

We use industry-standard encryption (SSL/TLS) to protect data in transit, and we store sensitive information on secured servers. Our team undergoes regular security training. That said, no system is completely immune to risk, and we encourage you to use a strong, unique password for your Verde account.

9. Children

Verde is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has registered an account, please contact us immediately.

10. Changes to This Policy

We may update this policy from time to time. When we do, we'll post the revised version here with an updated date at the top. If the changes are significant, we'll notify you by email. Continuing to use verde-game.com after changes are posted means you accept the updated policy.

11. Contact Us

Questions about this policy? Email us at [email protected] or write to our privacy officer at the address listed in your account portal. We're happy to help.

Play responsibly. If gambling is causing you concern, visit ConnexOntario at 1-866-531-2600 or the Responsible Gambling Council at responsiblegambling.org.